TagLine Here

Shipping & Returns


Shipping Policy
UPS ground shipping will be used for all USA orders.
Currently no orders outside the United States will be accepted.
Shipping time will be approximately 1-5 business days.
If other shipping options are needed please call 800-497-4079 prior to ordering.

Return Policy
Defective Products:
Orders that are delivered damaged or defective products will be replaced at no charge within 21 days from the date of order.

Canceled Orders(not laminated):
Orders that have not been laminated may be canceled within 21 days from the date of order for a refund and a restocking fee of 15% will apply.

Canceled Orders(engraved):
Orders that have been laminated may be canceled within 21 days from the date of order for a refund and a restocking fee of 50% will apply. Customer will be responsible for return shipping. All items must be in new condition and in original packaging.

Custom Orders:
Custom orders may be canceled within 21 days from the date of order for a refund and a restocking fee of 50% will apply. Customer will be responsible for return shipping. All items must be in new condition and in original packaging.

Shipping Charges:
Shipping charges on all orders shipped will not be refunded

A RMA is required for all returns. Please contact customer service at 661-424-1406 prior to sending products back to CATE.

Back
Copyright © 2017 Zen Cart. Powered by Zen Cart